When an appointment is scheduled, this allotted period of time is held exclusively for you, the client. You can cancel or reschedule your appointment ONLINE provided you do this not less than 24 hours before the time of your appointment. This can be done by using the link provided in your original appointment confirmation email. We reserve the right to charge a minimum fee equivalent to the cost of the treatment (£50, £75 or £90) for failing to attend your appointment, and not notifying us of your intention not to attend. A late attendance for an appointment will result in a shorter appointment time being offered, or the appointment being rescheduled for another time and date.
Reminder emails are sent to reduce the chance of you missing your appointment.
My promise to you
On occasion, it may be necessary that I need to change your booking due to illness or unforeseen circumstances and I may need to change your appointment with less than 24 hours notice. These occasions are rare, yet my cancellation policy protects you as well.
If I need to change your appointment I will give you as much notice as I possibly can. If I ask you to change your appointment with less than 24 hours notice, or if I am unable to offer you a suitable appointment on the same day, or if I need to move your appointment to another day because of my circumstances, you are welcome to an additional 15 minutes of treatment time or 10% off your treatment, whichever is preferable by way of compensation.